Guides and Training Manuals

HOPWA Guide for Conducting Voluntary Consumer Satisfaction Surveys

Date Published: April 2012

Description

The HOPWA Guide for Conducting Voluntary Consumer Satisfaction Surveys is a program tool intended to support HOPWA grantees by involving consumers in consultations on program planning using feedback on the quality and content of service delivery. This tool is designed to help HOPWA grantees and project sponsors to voluntarily and confidentially hear from clients in assessing quality and in identifying needs. The guide also addresses methods for electronic use and anonymity by respondents.

Both a PDF version and Microsoft Word version of the survey template, along with a Spanish edition, can be found below. Grantees may wish to adapt the Survey tool to help meet local program needs

Resource Links

Consumer Satisfaction Survey Template (PDF)

Consumer Satisfaction Survey Template (WORD Version) (DOCX)

HOPWA Guide for Conducting Voluntary Consumer Satisfaction Surveys (PDF)

Spanish Consumer Satisfaction Survey Template (PDF)

Spanish Consumer Satisfaction Survey Template (WORD Version) (DOCX)

Program:
  • HOPWA: Housing Opportunities for Persons with AIDS Program
Resource Approver:
  • HUD Approved
Author Organization:
  • Building Changes
Topic:
  • Homelessness Prevention and Assistance
    • Gap Analysis and Planning