Guides and Training Manuals
HOPWA Guide for Conducting Voluntary Consumer Satisfaction Surveys
Date Published: April 2012
The HOPWA Guide for Conducting Voluntary Consumer Satisfaction Surveys is a program tool intended to support HOPWA grantees by involving consumers in consultations on program planning using feedback on the quality and content of service delivery. This tool is designed to help HOPWA grantees and project sponsors to voluntarily and confidentially hear from clients in assessing quality and in identifying needs. The guide also addresses methods for electronic use and anonymity by respondents.
Both a PDF version and Microsoft Word version of the survey template, along with a Spanish edition, can be found below. Grantees may wish to adapt the Survey tool to help meet local program needs